Limited Hardware Warranty

OVERVIEW

GreenDoor Systems provides a limited hardware warranty for custom-built computer systems purchased directly from our website. This warranty is intended to cover verified defects in materials or workmanship under normal consumer use and is not a replacement for manufacturer warranties.

This warranty is intentionally limited and does not function as a satisfaction guarantee, performance guarantee, or refund policy.

1. WARRANTY PERIOD

GreenDoor Systems provides a one (1) year limited hardware warranty beginning on the date of delivery.

This warranty applies only to systems purchased directly from GreenDoor Systems and is non-transferable. Purchases made through third-party marketplaces (including but not limited to eBay, Jawa, or resellers) are not covered.

2. WHAT THIS WARRANTY COVERS

This limited warranty covers verified hardware failures resulting from defects in materials or workmanship under normal consumer use, including:

• Internal hardware components such as CPU, GPU, motherboard, RAM, storage devices, and power supply

• Assembly-related issues caused by improper installation at the time of build

• Labor required to repair or replace a covered defective component

• Remote technical support for diagnostics and troubleshooting

Coverage is limited strictly to the repair or replacement of defective hardware.

3. WHAT THIS WARRANTY DOES NOT COVER

This warranty does not cover:

Software & Data

• Operating system issues

• Driver conflicts or updates

• Software corruption or malware

• User-installed programs or configuration changes

• Data loss of any kind

Customers are solely responsible for maintaining backups. GreenDoor Systems is not liable for lost or corrupted data under any circumstances.

User Damage & Environmental Factors

• Physical damage, drops, or impact

• Liquid damage or spills

• Electrical damage, power surges, or improper grounding

• Improper ventilation, extreme heat, dust buildup, or environmental misuse

Unauthorized Modifications

• Overclocking, undervolting, or BIOS flashing beyond factory specifications

• Installation or removal of hardware without written approval from GreenDoor Systems

• Use of non-approved third-party components or accessories

Commercial / Abusive Use

• Cryptocurrency mining

• Server, render farm, or 24/7 sustained workloads

• Any use beyond normal consumer-grade expectations

Any evidence of the above may immediately void the warranty in full.

4. WARRANTY CLAIM PROCESS

Step 1: Remote Diagnostics

All warranty claims begin with remote troubleshooting. Customers must cooperate fully, including providing logs, photos, videos, or system access if requested.

Step 2: RMA Authorization

If a hardware defect is confirmed, GreenDoor Systems will issue a Return Merchandise Authorization (RMA).

• Customers are responsible for shipping the system or component to GreenDoor Systems

• Systems must be returned in original packaging with protective foam

• Damage caused by improper packaging is not covered

Step 3: Repair or Replacement

GreenDoor Systems will repair or replace the defective component using:

• New or refurbished parts

• Functionally equivalent or superior components if the original is unavailable

Exact brand or model matching is not guaranteed.

5. SHIPPING DURING WARRANTY SERVICE

• Customers are responsible for inbound shipping costs

• GreenDoor Systems will determine outbound shipping method at its discretion

• Shipping damage caused by improper packaging voids warranty coverage

• Shipping delays or carrier issues are not grounds for refund or replacement

6. LIMITATION OF LIABILITY

This warranty is the sole and exclusive remedy for hardware defects.

GreenDoor Systems’ liability is limited strictly to the repair or replacement of covered hardware. We are not responsible for:

• Data loss

• Software issues

• Loss of use

• Indirect, incidental, or consequential damages

7. WARRANTY VOID CONDITIONS

GreenDoor Systems reserves the right to deny or void warranty coverage if:

• The system shows signs of abuse, neglect, or unauthorized modification

• Required diagnostics are refused

• Components are missing or altered

• Serial numbers or identifiers are removed or tampered with

8. HOW TO INITIATE A WARRANTY CLAIM

To request warranty service, contact:

Email: info@greendoor-systems.com

Include:

• Order number

• Description of the issue

• Supporting photos or videos if applicable

Unauthorized returns will not be accepted.

9. POLICY CHANGES

GreenDoor Systems reserves the right to modify this warranty at any time. The version in effect at the time of purchase governs the transaction.