Refund policy

OVERVIEW

GreenDoor Systems builds custom, made-to-order computer systems. Because each system is assembled specifically for an individual customer, our return policy is intentionally restrictive and designed to protect against misuse, component depreciation, and abuse.

By placing an order with GreenDoor Systems, you acknowledge and agree to the terms outlined below.

1. ALL SALES ARE FINAL FOR CUSTOM-BUILT SYSTEMS

All custom-built PCs sold by GreenDoor Systems are final sale once assembly or component procurement has begun.

We do not accept returns or refunds for custom-built systems due to:

  • Buyer’s remorse

  • Change of mind

  • Performance expectations

  • Aesthetic preferences

  • Compatibility with third-party software or peripherals

  • Pricing changes or promotions after purchase

Custom-built systems are assembled specifically for the customer and cannot be resold as new.

2. LIMITED RETURNS FOR DEFECTIVE HARDWARE ONLY

Returns are accepted only in cases of verified hardware defects covered under warranty.

To qualify:

  • The issue must be reproducible and confirmed by GreenDoor Systems support

  • The system must be returned in original condition and packaging

  • No unauthorized hardware modifications may be present

If a defect is confirmed, GreenDoor Systems will, at its discretion:

  • Repair the defective component

  • Replace the defective component

  • Provide a replacement system

  • Issue a refund (only if repair or replacement is not feasible)

Refunds are a last resort and are not guaranteed.

3. NO RETURNS AFTER ASSEMBLY BEGINS

Orders cannot be canceled, modified, or refunded once any of the following has occurred:

  • Component procurement

  • System assembly

  • BIOS configuration

  • Software installation

  • Stress testing or validation

This applies even if the system has not yet shipped.

4. SOFTWARE, OPERATING SYSTEMS, AND CONFIGURATION

The following are non-refundable under all circumstances:

  • Activated or opened operating system licenses

  • Pre-installed or bundled software

  • Software-related issues, including:

    • Driver conflicts

    • Operating system corruption

    • User-installed applications

    • Updates or configuration changes

    • Performance changes due to software

Software and operating systems are provided as-is and are not grounds for return or refund.

5. SHIPPING DAMAGE AND DELIVERY ISSUES

Any damage sustained during shipping must be reported within 48 hours of delivery and must include clear photographic evidence of:

  • External packaging

  • Internal packaging

  • The damaged product

Failure to report shipping damage within this timeframe may void eligibility for repair, replacement, or refund.

GreenDoor Systems is not responsible for:

  • Theft after delivery confirmation (including porch theft)

  • Delays caused by carriers or customs

  • Damage resulting from improper unpacking

Carrier claims may be required before resolution.

6. CONDITION REQUIREMENTS FOR WARRANTY RETURNS

Approved warranty returns must meet all of the following conditions:

  • Returned in original internal and external packaging, including foam inserts

  • Free of physical damage, liquid damage, or abuse

  • No missing components, cables, accessories, or documentation

  • No signs of excessive use, including but not limited to:

    • Cryptocurrency mining

    • Sustained benchmarking or stress testing

    • Overclocking or undervolting beyond factory specifications

Systems failing inspection may be returned to the customer at their expense.

7. SHIPPING COSTS

  • Customers are responsible for all shipping costs on returns unless otherwise approved in writing

  • Original shipping charges are non-refundable

  • GreenDoor Systems is not responsible for damage caused by improper return packaging

8. CHARGEBACKS AND PAYMENT DISPUTES

Initiating a chargeback or payment dispute without first contacting GreenDoor Systems support may result in:

  • Immediate suspension of support and warranty services

  • Denial of any pending return or repair requests

GreenDoor Systems reserves the right to contest chargebacks using delivery confirmation, build records, system serials, photographs, and inspection documentation.

9. HOW TO REQUEST WARRANTY SERVICE

To request warranty service for a defective component, contact:

Email: info@greendoor-systems.com

Include:

  • Order number

  • Description of the issue

  • Photos or videos if applicable

Unauthorized returns will not be accepted.

10. REFUND PROCESS (IF APPLICABLE)

If a refund is approved:

  • Refunds are issued to the original payment method only

  • Processing time is typically 5–10 business days after inspection

  • Bank processing times may add additional delays

11. POLICY CHANGES

GreenDoor Systems reserves the right to update or modify this policy at any time. The version in effect at the time of purchase governs the transaction.